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Participant
August 1, 2020
Question

Waiting for Feature Activation - stuck not loading

  • August 1, 2020
  • 1 reply
  • 375 views

I purchased Premium Adobe on the App for IOS but it’s stuck at the “Purchase complete.  Waiting for activation.”  It’s been stuck there for hours.  

I tried restarting the tablet.

I tried logging off and logging back in.

I tried unsubscribing and resubscibing.  

I tried logging in under a new account and subscribing (it wouldn’t let me as I’d already subscibed, even though it was cancelled under the previous account)

I tried reactivating the purchase.

I tried uninstalling and reinstalling.

I tried calling customer support, they’re not open.

 

Feeling very frustrated.  Can anyone advise how to resolve this issue?

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
Community Expert
August 1, 2020

Premium Adobe what?

Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

KcHaZ
Participant
August 6, 2020

I believe he is referring to acrobat premium...same issue.