Waiting... upon updating software

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Recently updated to CC 5.3.1.470. Upon trying to update any CC software, I simply get "Waiting..." and nothing happens. I've let the update sit overnight, only to be greated by the same "Waiting..." My download speed is 250MBPS, so speed/internet is not an issue.

15" MBP - Mid 2017

Recently updated to Big Sur OS

2.8GHz. 2.8GHz quad-core Intel Core i7

32G Ram

225GB Free Space on internal drive

Anyone else experiencing this issue?

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jenn2380

Participating Frequently

I am having the same problem and already shut down computer once, it started last night. im so frustrated

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kglad

Community Expert

ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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jenn2380

Participating Frequently

thank you, I am now at the part, I believe I have uninstalled the creative cloud or at least do not see it on my system but do see all my other adobe applications for 2020 and 2021. I have rebooted and now going to try to install again. Not sure if I use the link here that you said was for repair or straight to my account to install the creative cloud. I am going to try the latter now

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kglad

Community Expert

restart your computer and retry updating .

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R

ryanm74547856Author

Participant

Done that multiple times (kinda the obvious first thing to try...) with the same result.

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