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hyun jinl86436610
Participant
December 27, 2019
Answered

Want to cancel plan

  • December 27, 2019
  • 1 reply
  • 763 views

I want to cancel the plan, but I can't cancel it. I want you to cancel.

 

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Correct answer Jacob Bugge

Lee,

 

Here should be how:

https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

 

1 reply

Jacob Bugge
Community Expert
Jacob BuggeCommunity ExpertCorrect answer
Community Expert
December 27, 2019

Lee,

 

Here should be how:

https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

 

    creativehog
    creativehog
    Participant
    January 7, 2020

    I also want to cancel my plan I had no idea there was an annual plan, as I was wanting to look at the trial to see if I wanted it - the trial program has not been installed and now you are charging me!!!  I am unemployed and live on welfare, so this is beyond ridiculous that you have NO customer service for me to speak to. 

    The link given above does not allow me to cancel.  Please cancel my subscription with immediate effect!  There should be options allowing me to do this like Amazon do, and this is a massive failure on your part - not happy with Adobe.

    creativehog
    creativehog
    Participant
    January 7, 2020

    Just spoke to someone on online Chat and it has been cancelled, thank you Adobe.

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