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Participating Frequently
November 12, 2021
Question

Want to switch my Creative Suite cs5.5 software to a new computer but dont have original discs.

  • November 12, 2021
  • 4 replies
  • 2337 views

I'm running my CS5.5 on a very old computer which I'm taking out of service, and need to move it to a new computer. Unfortunately I can no longer find my original discs. I thought I was able to download the software using the serial number but I can't seem to make that work. Tech support chat told me to ask in these forums. 

 

Thanks!

This topic has been closed for replies.

4 replies

Participant
November 17, 2021

I was also this issue then i have been contact to support, you should visite this link 

https://prodesigntools.com/adobe-cs5-5-direct-download-links.html

this is the easy way for this solution, for more information dirctly contect to support.

Peru Bob
Community Expert
Community Expert
November 12, 2021

If I recall correctly, I think that CS5.5 download versions had different serial numbers than the disc versions.

Nancy OShea
Community Expert
Community Expert
November 12, 2021

@Wildrose5C2F,

FYI, Creative Suite is not compatible with new operating systems  -- macOS Catalina, Big Sur, Monterey or PCs with Win 11. 

 

Legacy Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html


Most modern Creative Cloud Apps ARE compatible with new OSs.
https://www.adobe.com/creativecloud/plans.html

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
November 12, 2021

I do not know how far back this process will go, but try...
Direct Download Links https://prodesigntools.com/tag/ddl MAY help
-you MUST do what it says in Note: Very Important Instructions
-https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions
-the prodesign links go directly to Adobe's file server, so this process will
--only work until Adobe completely removes the old version(s) from the server
.
IF/When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or external hard drive, or write to a DVD
-plus a text file containing your serial number if you have a serial number program

 

If the Prodesign site doesn't have a link for that very old version, you are out of luck... nobody in a public forum can help

Participating Frequently
November 13, 2021

OK thank you, it looks like CS6 is the oldest file I can get. I'm not sure if my CS5.5 SN will activate it but i'll try.

 

Thanks for the help!

Legend
November 13, 2021

No, a CS5.5 serial number will not activate CS6.