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kmeden86
Participant
January 21, 2019
Question

Wanting to Upgrade plan but it won't go through

  • January 21, 2019
  • 1 reply
  • 155 views

Hello-

I have been trying for two days to upgrade my plan to all Creative Cloud Apps and on the last step I get an error message saying sorry it cannot change my plan. My payments have always been made, I am confused why it won't go through.

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1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 21, 2019

There may be an intermittant problem. If the problem stays try either with a different browser and/or disable browser extensions.

If there are still problems Contact Customer Care .

ABAMBO | Hard- and Software Engineer | Photographer
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