Warning: Cancelling Subscription

Forum|Forum|8 years ago
January 1, 2018
1 reply
213 views

I've been trying to resolve this issue with Adobe for six months.

I believed I had removed auto renewal from my account however Adobe continued the subscription. I contacted them as soon as I realized this but I have never had a response. As soon as I bring this up via chat I also get no response. I was happy with the service when I'll used it but now this feels like a massive scam in my opinion and regret using the creative cloud.

I would never recommend this service based on my experience and would advise anybody using it to be very careful when cancelling because Adobe will not support you and will keep your money.

Creative Cloud

This topic has been closed for replies.

kglad

Community Expert

do you have any current problem?

J

JabuAuthor

Participant

Yes, I'm still having problems making contact with Adobe to resolve this and they continue to withdraw funds. When I bring up this issue via the chat option I don't get a response and this has been the same for the past six months.

kglad

Community Expert

use @adobecare via twitter if chat's not working for you.

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