We are getting no replies from Adobe support on our portal support ticket

Forum|Forum|6 years ago
August 5, 2019
3 replies
271 views

https://account.adobe.com/support/ADB-8141819-T2M4

I have made nearly 10 replies to this ticket ... days go by and we randomly receive a phone call, ... set a time for a followup, call never comes.

At one stage we did get through to a guy called Deependra, who was supposed to set our next phone appointment - but i've had no further reply except for an afterhours call we missed.

I have repeatedly asked to be engaged with via the support portal, in writing.

Then, on the weekend when we are closed we recieved a phone call afterhours .. followed by emails advising our case is "waiting to hear from you"

Is there a way I can escalate this? The support experience with Adobe has been completely unsatisfactory and zero professional communication.

Thanks,

Brad.

Creative Cloud

This topic has been closed for replies.

larissa-s

Participating Frequently

Hey all,

I have sent you both a private message regarding your support tickets. Could you please follow up there and message me back in case you have any questions.

Thanks so much,

Larissa

claytonm33481572

Participant

Hi Brad,

I agree with you I have been waiting 6 days for Adobe Support to figure out a Teams license issue. I find this level of support unacceptable.

Even Microsoft has better support and that's not something I normally say.

AxelMatt

Community Expert

I've forwarded you post into a Adobe internal forum. I'll think a staff member will contact you.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

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