We can not validate this serial number

Hi Forum!

This message appears when I entered the correct serial number, what do I do?

With best regards

Henrik Hartmann

This topic has been closed for replies.

Community Expert

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Also, what are you installing... program name AND exact version number?

Are you using a computer Administrator account will full read/write permission?

Participant

Hi John

It´s Elements 14 on a Mac with OSX 10.9.5

Yes i am the administrator

Legend

Hi Henrik,

Kindly refer the links below ::

Hope this helps !!!

Participant

Hi Kanikas100

Thanks for your reply , but unfortunately it did not solve my problem.

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