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Syam338610080nmg
Participant
November 26, 2023
Question

We can't verify your subscription status

  • November 26, 2023
  • 1 reply
  • 412 views

Hi, I have macbook pro M2. Macos Sonoma. On opening after effects app i'm getting error saying We can't verify your subscription status. How do i resolve this problem?. Please help 

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 26, 2023

    click the troubleshooting link and follow.

    S
    Syam338610080nmgAuthor
    Participant
    November 26, 2023

    Hey I tried that but didnt work. It asked me to stop my system clock from syncing with the internet time.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 26, 2023

    contact adobe support via chat. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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