We can’t verify your subscription status.

Forum|Forum|6 years ago
April 30, 2019
3 replies
7166 views

We can’t verify your subscription status.

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.

I've uninstalled and reinstalled ive disconnected and reconnected and ive refreshed the credintial manager. Im about ready to deactivate theres no reason why i should be having these issues

This topic has been closed for replies.

christianh67944222

Participant

Same Problem here, 4 years later. No solution to be found.

Peru Bob

Community Expert

@christianh67944222

Have you tried contacting Adobe support, as in the reply by John T Smith ?

LinSims

Community Expert

Creative Cloud is a subscription service. You do not actually own the software, Adobe licenses you to use it. It's rather like subscribing to a newspaper. As long as you pay, you get it delivered. You stop paying for the subscription, it isn't delivered any more.

You do not have to "ask permission" every time you use a program. You do need to log in to activate the software on your computer. You do need to have an active internet connection at least once every 30 days so that your license to use the software can be verified. This is an anti-piracy measure.

P

Paul22266514wn6g

Participant

Hey there, I am having the same issues. Our subscription cancelled due to expired card. Illustrator was still working but photoshop wouldn't. I had updated the new payment info and paid the missed payment and now both photoshop and illustrator shut down saying unable to very subscription status.

John T Smith

Community Expert

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Otherwise, you need to contact support

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
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