What a waste of time and money Adobe has become

Question

Hi I just need to vent my frustration on how useless and how bad of an experience it has been using adobe cloud service or product or whatever its called nowadays.

I just wanted to do something simple, stop outgoing payments for Illustrator, uninstall the app, install Photoshop start that service.

Cannot be done, even when you are signed up as a business user ! No means of making any contact with support whatsoever, No chat support open, no phone support lines work, no way of sending emails.

So i tried cancelling the app myself, no actual way of doing that apart from uninstalling, but payments still going out for it.

Absolute waste of allot of time, and money !

Good work Adobe !

kglad · Accepted Answer

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

annemaries · Answer

I shall try the above site as well. I felt better seeing your remarks as I too have been pulling my hair out with this CC. everything worked fine until I upgraded to CC and it has been a night mare since. Theres no one to get in touch with. how I wish I could go back in time. Im so amazed ab out the lack of support as well.

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