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andrewooodman
andrewooodman
Participant
February 8, 2014
Question

What do I do if my Premiere update download is corrupted?

  • February 8, 2014
  • 1 reply
  • 432 views

I'm trying to update the latest verison of Premiere Pro in Creative Cloud and it keeps saying download failed. When I click more information it says the download appears corrupted and to try again after a few minutes. It also has a code next to it.

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1 reply

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
February 9, 2014

Hello, what is your OSS, version?

I take that it so Première Pro CC?

Is it the upgrade that fails, or the initial installer?

The error code number is useful to troubleshoot...

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
February 9, 2014

Sorry, what is your OS?

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