Skip to main content
This topic has been closed for replies.
Correct answer Test Screen Name

Same here.  It is less frequent, but still occasionally happens.


I have no inside knowledge, but what can we find out.

 

1. The download is from a server in the adobeoodb.com domain. This could be a fake, since it isn't adobe.com, so let's check. https://helpx.adobe.com/uk/enterprise/kb/network-endpoints.html shows the Adobe servers you need to unblock to make things work. adobeoobe.com is in there. So this is a genuine Adobe server.

 

2. The downloads variously say "Infanview PNG file" or "ACSee ... PNG file". This is not saying these apps are in any way involved. This is just what, on your system, Windows calls PNG files. The name comes from the default PNG handler, and you'd get it whenever you download (rather than display) a PNG file. So, all we know is, it's a PNG file and is being downloaded.

 

That's all so far. So it points at a technical glitch somewhere, but not an attack. As noted above, one pixel images are frequently used as counters, but that clearly isn't what's happening.

10 replies

andreasw5942258
andreasw5942258
Inspiring
December 13, 2022

I have had the same problems last week. The following helped to fix this in Win 10 for me:
- autostart: deactivate (not delete!) AdobeAAMUpdater-1.0
Please note: after deactivating you have to check manually for updates! - I'll do this once a week


    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 13, 2022

    @andreasw5942258 

     

    thank you for posting that.

    F
    ForsakenOutlaw57FF
    Participating Frequently
    November 7, 2022

    I have been receiving this as well.  Has it ever been ascertained if this is a virus or something else?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 8, 2022

    no one, afaik, has reported malicious behavior.

    D
    Dheerendra266589523qk9
    Participant
    October 18, 2022

    yes, i am best interesting of creative cloud.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 18, 2022

    @Dheerendra266589523qk9 , do you have a question?

    T
    trs_andre
    Participant
    September 6, 2022

    Still waiting for a solution for this as well...

    authentic_days1549
    authentic_days1549
    Participating Frequently
    August 16, 2022

    Is there a solution to this problem yet? 

    J
    johnh32641301
    Participant
    November 8, 2019

    Marcelo did you solve this issue or did Adobe staff just mark this as 'solved' without your input?
    I'm having this issue as well. On reboot Adobe CC is attempting to download .png. It is clearly not related to ACDSee Pro unless my is related to 'IrfanView'... Or just maybe Irfan View is my program progam set to open PNG's.

    Quite frustrating seeing this marked as solved, David_B, when it clearly wasn't and was just misunderstood by the staff. I pay good money for this suite.

      D
      daveh25589668
      Participant
      March 5, 2020

      I'm having the same problem.

      Why is this marked as Solved?  It's clearly not.

        karianner63266020
        karianner63266020
        Participating Frequently
        March 15, 2020

        Same here.  It is less frequent, but still occasionally happens.

        S
        samir6735834
        Participant
        September 19, 2019

        I actually have the same issue and have not found a solution. Since I don't have, nor ever had any ACDSee product, they are unable to help me with Adobe CC trying to download cc.png. Does anyone know how to actually fix this or does someone know what I should tell ACDSee support so they can help me with this Adobe CC issue? I noticed someone posting a link to some automatic registry cleaner software. I am a bit weary of those. Has anyone tried that? Does it work?

        Also, I am slightly puzzled why Adobe CC trying to download cc.png would be ACDSee's problem, but I am willing to ask them again if I just know what I should ask of them.

          karianner63266020
          karianner63266020
          Participating Frequently
          November 7, 2019

          The attempted download of cc.png continues on every reboot of my computer.  ACDSee is nowhere near my computer.  I am anxious about this...help?

            S
            samir6735834
            Participant
            March 16, 2020

            My PC was a new one. Built as a gaming rig, but also installed Adobe CC in case I need to do home office. So no Irfanview or ACDSee installed. Ever. But my wife has an extra account in case she needs home office so it could be she has installed it. I doubt it since she doesn't need either for work and I don't see anything related in HKLM. Anyway, I went through HKLM and HKCU and removed everything I thought not fitting there (do NOT try this at home! Deleting wrong things from the registry may render your entire operating system unusable, possibly even immediately.) and I haven't had this since. So it is something in the registry. Not sure what. I do not recommend my blind fix for anyone. It was a bad way to go about it and I think it was more luck than anything I didn't brick my OS.

            AranankA
            AranankA
            Participant
            April 19, 2019

            I have the same problem. Every time you start the PC before it is switched off (never during a restart!) Exactly these 2 windows. Triggering process: ADOBE CC.

            I downloaded the cc.png: 1 kb small, invisible (only one pixel), ideal for bad guys!

            Content (read out via Notepad ++):

            "‰ PNG

            IHDR% ÛVÊ PLTEÿM \ 58 tRNS @ æØf

            IDATxœcb 67 | ¨IEND®B`, "

            Neither the downlod, nor the open brought an improvement! This is annoying!

            P.S .: There is no running on the system !!! ACDSEE! Only ADOBE!

              H
              helzayat
              Participant
              August 7, 2019

              I don't have any ACDSEE products installed, and FreeDownloadManager which handles my downloads suddenly downloaded this cc.png, from https://connect.ffc.adobeoobe.com/cc.png?t=1565191975033

              Contents, (leaving out non-ASCII characters) are identical to those posted by AranankA above. Creative Cloud (4.9.0.504) is running but did not react to this download. No Adobe pages open in any browser.

              Abambo
              Community Expert
              AbamboCommunity Expert
              Community Expert
              August 7, 2019

              The non Ascii characters are probably simply binary data. Use filealyze and look at the PNG data structure.

              ABAMBO | Hard- and Software Engineer | Photographer
              jane-e
              Community Expert
              jane-eCommunity Expert
              Community Expert
              April 8, 2019

              Hi Marelo

              In addition to David’s link, this site may also help with the cc.png file:

              What is Cc.png and How to Fix It? Virus or Safe?

              Jane

              David__B
              Adobe Employee
              David__B
              Adobe Employee
              April 8, 2019

              Hi Marcelo,

              This doesn't look like it is Adobe related it looks like ACDSee Pro. ACDSee Photo Studio Software | Photo Editing, Photo Management, Photo Editor, Digital Photography, Digital Asset Managem…

              You should contact them for help.

              ACD SYSTEMS | Email Us

              Best,

              - Dave

              Marcelo Dischinger
              Marcelo DischingerAuthor
              Participant
              April 8, 2019

              ACDSee Pro is just the software configured to open image files. It could be any other. The pop-up message icon is from Creative Cloud (see attached image).

                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices