What is the c ancellation process?

Question

I have been trying to cancel the free trial for 4 days now and cannot communicate with anyone! Adobe's message center is totally useless as far as I am concerned. The individual who represents your company has left me hanging for over an hour 5 times. No timer is given to lodge a request before the convesayion is cancelled!!!!! My order number is: REMOVED. The Adobe code number is: REMOVED. My name is Donn Hart. E-mail is: REMOVED My phone number is: REMOVED. Please send me an e-mail cancellation confirmation ASAP. Thank you.

[personal information removed for your protection - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

John T Smith · Answer

Adobe will not contact you based on a message in a public forum... but scammers will !!!

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat link https://helpx.adobe.com/contact/support.html

For anyone else reading this

Never post private information on a public forum... including your actual email address or phone number

When an employee asks for information (identified by a STAFF badge where my ACP badge shows) hover your mouse over their name and then click the Message option in the popup window to send a private email

Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://forums.adobe.com/community/forumhelp/forum_comments/content so the person may be banned from the forums

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