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finkboon
Participant
October 16, 2018
Answered

What is the correct install location?

  • October 16, 2018
  • 1 reply
  • 18231 views

All of the 2019 apps have installed to the Creative Cloud folder in Users/username/Creative Cloud Files. They are no longer in /Applications. Is this the new install location?

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi Finkboon,

    There have been no changes made to the install location, the apps should get installed in the /Applications folder.

    Please check if the location has been changed in the CC desktop app;

    If you don't see any changes in it, then please go ahead and contact our support teams via phone/chat: Contact Customer Care. https://helpx.adobe.com/contact.html

    Our product and tech experts will be able to help you out best! as they can hop on a remote session to troubleshoot this further.

    Let us know if you have any questions.

    1 reply

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    October 17, 2018

    Hi Finkboon,

    There have been no changes made to the install location, the apps should get installed in the /Applications folder.

    Please check if the location has been changed in the CC desktop app;

    If you don't see any changes in it, then please go ahead and contact our support teams via phone/chat: Contact Customer Care. https://helpx.adobe.com/contact.html

    Our product and tech experts will be able to help you out best! as they can hop on a remote session to troubleshoot this further.

    Let us know if you have any questions.

    F
    finkboonAuthor
    Participant
    October 17, 2018

    Thank you Bani, I have changed the install location back to /Applications.

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      October 18, 2018

      Glad to hear it has been resolved!

      Feel free to reach out if you run into any other questions or issues in the future. Thanks! 

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