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R
Regular_grind
Participant
October 14, 2013
Question

What Problems Will I Experience Going from Acrobat 11 Pro, Back Down to 10 Pro

  • October 14, 2013
  • 1 reply
  • 691 views

Over a year ago I purchased, for my wife, Acrobat 10 Pro. We tried to install it on a Windows 7, 64 bit machine. It kept crashing, we didn't know about this forum, so we gave up and put it away. She never got to use the educational training we purchased with it, either. She then found and used some free software that came bundled with her printer to create pdf files and she used that up until now. But now she needs to create password protected pdf files, so we're shopping again.

We tried the Acrobat 11 Pro and it worked through the trial period. The trial period has since expired.

Tried to contact someone at Adobe to see if there was any kind of a credit for trading up an Acrobat 10 that was never used, for Acrobat 11. No reply.

Okay, I thought that maybe our DVD had a faulty or corrupted copy of Acrobat 10, and I thought about downloading a version of the Acrobat 10 Pro software and trying it again. But, if I have already downloaded Acrobat 11 trial version, will there be any conflict going back to version 10?  Are there any known issues about this attempt?

Thanks.

RG

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 14, 2013

Regular_grind the return period has unfortunately expired for Acrobat 10.  You can qualify the upgrade pricing for Acrobat 11 however.  You can find more details regarding the upgrade pricing at http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html.

If you feel there is a problem with your installation media then I would encourage you to copy the contents of the DVD to your Desktop.  If you do not receive any write errors then it is likely your installation media is good and valid. 

If you do need to download a fresh copy of the Acrobat 10 installation files then please see http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.html.  Please make sure that you complete the Very Important Instructions prior to scrolling down the page and clicking on the download link.

Finally if you do receive errors during your Acrobat installation then I would recommend posting the specifics to the Acrobat Installation & Updates Issues forum  -http://forums.adobe.com/community/acrobat/installation_and_update_installation.

R
Regular_grindAuthor
Participant
October 15, 2013

Jeff, thank you for taking the time to reply.

Of course I am a little disappointed by the customer service. I also own businesses. I recall once I rented a condo to a woman with a disability, and because of modifications they made in landscaping at the complex, she could no longer get into her unit. I released her from the lease and returned her security deposit. I did not think it was ethical or fair to keep her money if she could not use the product (the condo). I am not a big corporation, I am a small business with a local phone number and office, and I meet my customers at the local supermarket or movie theaters, so personal service is as important as having a good product.

Aside from that, I am still looking for an answer to my question. My question was, can I have both Acrobat 10 Pro and Acrobat 11 Pro downloaded on the same machine? Or, if I try to remove Acrobat 11 Pro, will it cause problems when re-install Acrobat 10 because of some files left behind or changes made to the system registry? Thank you for taking the time to help me.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 15, 2013

Regular_grind if you are using Windows then no you can only have either Acrobat 10 or 11 installed.  Will installing Acrobat 10 cause you to experience difficulties with later installing Acrobat 11 is not possible to predict.  On a normal healthy Windows system there would be no issue but as you already mentioned you experience difficulties with Acrobat 10.  Until those cause of those difficulties have been diagnosed.

I would recommend you proceed with installing Acrobat 10 and post the error messages you receive to this discussion or the Acrobat Installation & Update Issues forum.

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