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RustedGearArt
RustedGearArt
Participant
May 30, 2020
Question

what to do next

  • May 30, 2020
  • 2 replies
  • 440 views

I have paid my subscription, I have made and verified my acount. I downloaded the installer and it opens a window to authenticated the acount, the acount signs in then nothing. what am I supposed to do next. It is doing nothing, there is no downlaoding going on and I just don't know what to do.

This topic has been closed for replies.

2 replies

Charu Rajput
Community Expert
Charu RajputCommunity Expert
Community Expert
May 30, 2020

Hi,

Which installer you have downloaded? Is it Creative Cloud for Desktop? If yes, Could you please attach a screenshot what happens after authenticated the account? 

 

Best regards
T
Test Screen Name
Legend
May 30, 2020

A strange question I know but, what sort of nothing is it doing? You need to be able to run the Creative Cloud desktop app. Is that what you downloaded, and does it run? 

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