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L
lgigante
Participant
January 24, 2012
Question

what to do when i have lost the email with the serial number on??

  • January 24, 2012
  • 1 reply
  • 1334 views

as it says above, i downloaded and biught CS5 from adobe last year, and have lost the email with the serial number on and i need to reload it onto a new machine. all emails from adobe were lost during a breakdown of my laptop.

could someone shed some light as to how i get this serial number back? i do not want to have to buy photoshop again! it costs enough as it is!

    This topic has been closed for replies.

    1 reply

    Mylenium
    Mylenium
    Legend
    January 24, 2012

    Your user account is your friend. Check your "My Products" section. All downloaded software is automatically registered there along with your serials(s).

    Mylenium

    L
    lgiganteAuthor
    Participant
    January 25, 2012

    You would think but it isnt there, there is no record of me buying this software which is annoying as i thought there would be an automatic history made of all products bought. i have contacted adobe and opened a case. does anyone else have any ideas??

    Preran
    Preran
    Legend
    January 25, 2012

    You will find your serial number in your account only if you have registered your copy with Adobe. If you haven't done that, the only way is to call customer support and see if they can help. (http://www.adobe.com/support/contact/)

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