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PalatineParks250
Participant
September 9, 2013
Answered

When attempting to install Id on Win7 x64, stall on installing help files.

  • September 9, 2013
  • 1 reply
  • 355 views

I've tried uninstall of CS6 (partial install that occurs during attempt) and use the CC Adobe cleaning tool with no change in symptom when trying to install again.

    This topic has been closed for replies.
    Correct answer JatinDembla

    Hi,

    Please go to Control Panel -> Programs and Features and uninstall Adobe Help Manager and then try to install indesign on your system it should get install.

    if still not work then

    Go to C:/program files(x86)/Adobe/Adobe Help ,

    move this folder on the desktop ,

    run the installation again for the software.

    Regards,

    Jatin Dembla

    1 reply

    JatinDembla
    JatinDemblaCorrect answer
    Participating Frequently
    September 9, 2013

    Hi,

    Please go to Control Panel -> Programs and Features and uninstall Adobe Help Manager and then try to install indesign on your system it should get install.

    if still not work then

    Go to C:/program files(x86)/Adobe/Adobe Help ,

    move this folder on the desktop ,

    run the installation again for the software.

    Regards,

    Jatin Dembla

    P
    PalatineParks250Author
    Participant
    September 9, 2013

    Thank you. That worked!

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