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Participant
April 18, 2016
Answered

When downloading Illustrator from CC, it halts at 84%

  • April 18, 2016
  • 1 reply
  • 211 views

and states that CC is missing or damaged.  I have uninstalled, run the CC cleaner tool, and reinstalled CC, and the same problem happens.  I don't know what else to do, does anyone have any suggestions?

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Correct answer kglad

if you follow all 7 steps you can directly download here:  Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.

the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 18, 2016

if you follow all 7 steps you can directly download here:  Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.

the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.