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M
MikeAnecito
Participant
February 8, 2015
Answered

When I click on download and the window pops up it is just a black page

  • February 8, 2015
  • 1 reply
  • 245 views

When download is clicked for an application to download another windows comes up with but it is just a blank black page.  Cannot see if the application is actually installing.

    This topic has been closed for replies.
    Correct answer Ethereal_Sunflower98BC

    Try below steps

    click Gear icon on the top Right corner and Quit Creative Cloud App

    hold windows key + R keys

    In Run window, open Appdata

    open Local > Adobe > OOBE

    delete file named opm.db

    Relaunch and check once.


    1 reply

    Ethereal_Sunflower98BC
    Ethereal_Sunflower98BC
    Participating Frequently
    February 8, 2015

    Are you getting blank screen on Creative Cloud App

    Which Operating System?

    M
    MikeAnecitoAuthor
    Participant
    February 9, 2015

    Yes.  There appear to be clickable links as the cursor changes from the pointer to the hand, but nothing happens even when I try clicking the invisible link.

    The Settings gear displays, with the various options

    Windows 7, SP1

    Ethereal_Sunflower98BC
    Ethereal_Sunflower98BCCorrect answer
    Participating Frequently
    February 9, 2015

    Try below steps

    click Gear icon on the top Right corner and Quit Creative Cloud App

    hold windows key + R keys

    In Run window, open Appdata

    open Local > Adobe > OOBE

    delete file named opm.db

    Relaunch and check once.


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