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Participant
February 8, 2015
Answered

When I click on download and the window pops up it is just a black page

  • February 8, 2015
  • 1 reply
  • 245 views

When download is clicked for an application to download another windows comes up with but it is just a blank black page.  Cannot see if the application is actually installing.

This topic has been closed for replies.
Correct answer Ethereal_Sunflower98BC

Try below steps

click Gear icon on the top Right corner and Quit Creative Cloud App

hold windows key + R keys

In Run window, open Appdata

open Local > Adobe > OOBE

delete file named opm.db

Relaunch and check once.


1 reply

Ethereal_Sunflower98BC
Participating Frequently
February 8, 2015

Are you getting blank screen on Creative Cloud App

Which Operating System?

Participant
February 9, 2015

Yes.  There appear to be clickable links as the cursor changes from the pointer to the hand, but nothing happens even when I try clicking the invisible link.

The Settings gear displays, with the various options

Windows 7, SP1

Ethereal_Sunflower98BC
Participating Frequently
February 9, 2015

Try below steps

click Gear icon on the top Right corner and Quit Creative Cloud App

hold windows key + R keys

In Run window, open Appdata

open Local > Adobe > OOBE

delete file named opm.db

Relaunch and check once.