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Anonymous
November 4, 2014
Answered

When I enter my Product Code for CS6 It says it has already been used, How do I get my serial code?

  • November 4, 2014
  • 1 reply
  • 142 views

I purchased CS6 last year and installed it fine. Now when trying to open Photoshop it says I need to license my software or continue my trial. The problem is first off it wasn't a trial and second, I can not get my serial code again. How can I get my serial code with my product code? I have spoken to someone in chat and they said to send an e-mail to identit-e which I have done, but have not got a response yet.

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Correct answer Ned Murphy

If you registered your software when you first installed it then your serial number should be available thru your Adobe account online.  If you have not otherwise retained it somewhere then your only recourse is to contact Adobe support thru chat.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
November 4, 2014

If you registered your software when you first installed it then your serial number should be available thru your Adobe account online.  If you have not otherwise retained it somewhere then your only recourse is to contact Adobe support thru chat.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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