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Participant
February 22, 2015
Answered

When I go to https://creative.adobe.com/plans I get a blank white page.

  • February 22, 2015
  • 4 replies
  • 1021 views

When I go to https://creative.adobe.com/plans I get a blank white page.

Why? It works on my wife's computer but I can't use that for work software

    This topic has been closed for replies.
    Correct answer kglad

    give it a minute or two if you have a slow connection.  or try a different browser and/or clear your adobe.com cookies.

    4 replies

    Participant
    November 21, 2022

    I need to activate my Adobe account why am I being shuffled around like this?????????

     

     

     

    kglad
    Community Expert
    Community Expert
    November 21, 2022

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Participant
    November 21, 2022

    No my Adobe account does not appear to be active

    Adobe Employee
    February 23, 2015

    HI Claus,

    Go thru the steps in this link to make sure that your computer can access HTTPS sites.

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    Thanks

    Scott

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 23, 2015

    give it a minute or two if you have a slow connection.  or try a different browser and/or clear your adobe.com cookies.