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Participant
November 25, 2019
Question

When i Installing Adobe Animate I get a message with error code: '113'

  • November 25, 2019
  • 1 reply
  • 131 views

I non't know what to do with this problem. Help me please.

Exit Code: 113
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '113' occurred while download
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobeAnimate20.0-mul Version: 20.0.0.17400). Error code: '113' 

 

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1 reply

kglad
Community Expert
Community Expert
November 25, 2019

that's a connection error, though if it occurs after 5% downloading it may be a folder issue or admin rights issue.

 

assuming it occurs early in the download, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos? if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html