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JG Design
JG Design
Participant
April 30, 2015
Question

When I start Creative Cloud Desktop it can take up to 15 or 20 minutes for the screen to populate~

  • April 30, 2015
  • 1 reply
  • 215 views

I'm not sure what to do -

This topic has been closed for replies.

1 reply

Govardhan.V
Govardhan.V
Participating Frequently
April 30, 2015

Are you using Windows computer or Mac ?

Are you facing delay while loading Apps list ?

JG Design
JG DesignAuthor
Participant
April 30, 2015

I'm using Windows and yes it's the apps list that is delayed

Thanks pete g

Sent from my Verizon Wireless 4G LTE smartphone

Govardhan.V
Govardhan.V
Participating Frequently
April 30, 2015

Pete,

When you click on Apps tab, the Creative Cloud desktop application does bi-direction process.

It will have to scan through your system to update the status of installed applications whether they are up to date or not ? ........etc

.Delay due to this case  is very rare because of  System related issues .

On the other hand mainly it will be due to Network connectivity issue , it has to retrieve information from Adobe Cloud server.

if you are using Wireless / Wifi connection , connect the Computer with Wired Ethernet connection and try to load Apps list.

Creative Cloud access requires steady Internet connection, even though wireless netwoek has good speed , the signal reception will be non-linear. pretty common in Wireless/ Wifi connections.

If you are already using Ethernet connection.

Just for confirmation purpose , disable Anti -Virus and Firewall temporarily and check whether there is any change in load time for Apps menu in Creative Cloud application ?

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