When I start the installation process, I get error code 1. This is my first time buying or trying this program, though my computer says it just downloaded 3 times today.

Forum|Forum|11 years ago
March 3, 2015
1 reply
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I keep getting error code 1 when trying to install the software to my computer. It also downloaded 3 times today and won't go directly into the setup mode. Ideas? Suggestions?

Creative Cloud

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Jeffrey_A_Wright

Legend

Cassandrab14701469 what Adobe software title are you attempting to install? Also which operating system are you using? Finally what steps have you utilized to resolve the error?

cassandrab14701469Author

Participant

I'm using Windows Home Premium, and I'm attempting to install the student version of the complete CC package. I've tried changing the settings on my firewall, reinstalling the software, and reading through the troubleshooting/help FAQ's. I've not found anything that can help me figure out how to get passed the error code 1 I'm getting. Suggestions?

Jeffrey_A_Wright

Legend

Cassandrab14701469 please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application to resolve the current error. Error 1 is often a file permission error related to the folders and files which need to be updated. Please feel free to update this discussion if you have any questions regarding the steps listed within the document.

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