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britneyf10608780
Participant
May 11, 2015
Answered

When I started college, the Adobe Creative Suite 6 Design & Web Premium (Student and Teacher Licensing)

  • May 11, 2015
  • 1 reply
  • 381 views

When I started college, the Adobe Creative Suite 6 Design & Web Premium (Student and Teacher Licensing) was included with all my supplies needed. I downloaded the program onto my laptop and everything was fine. But, my laptop broke so I had to buy a new. Since I bought the program with the tuition I pay for school with I needed to download the Adobe program again to my new laptop. I tried to download it but it is saying, "The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit." How can that be when my college provided me with it and I had already downloaded it to my old computer? I have my Proof of Purchase and everything! And when I login into Adobe, it doesn't even show me my programs I had already downloaded! Please help!

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    Correct answer kglad

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 12, 2015

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.