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kendraw96936799
Participant
January 16, 2016
Answered

When I try to activate a CC app it says I don't have a subscription

  • January 16, 2016
  • 1 reply
  • 416 views

I just subscribed to Creative Cloud but whenever I try to activate my program using my account it says I don't have a subscription but on my account it clearly shows I have one and Adobe already took the money out of my account. This is a very irritating issue and help would be greatly appreciated

This topic has been closed for replies.
Correct answer Del Z

Hi Kendraw96936799,

Have you tried all the solutions in Adobe Creative Cloud apps revert to trial mode after CC 2015 update‌? If these do not resolve the issue, please Contact Customer Care to check that your payment was credited to the Adobe ID account you are using to install apps.

Best,

Del

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 16, 2016

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

K
kendraw96936799Author
Participant
January 16, 2016

I tried that but still nothing changed. Every time I try to activate a program they say I don't have a subsciption

Del Z
Del ZCorrect answer
Participating Frequently
February 1, 2016

Hi Kendraw96936799,

Have you tried all the solutions in Adobe Creative Cloud apps revert to trial mode after CC 2015 update‌? If these do not resolve the issue, please Contact Customer Care to check that your payment was credited to the Adobe ID account you are using to install apps.

Best,

Del

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