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ms2014b
Participating Frequently
November 28, 2014
Answered

When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.

  • November 28, 2014
  • 1 reply
  • 389 views

When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.

    This topic has been closed for replies.
    Correct answer Ganesh_37734

    Hi,

    Thank you for getting back to me. I was able to locate the opm.db file and delete it. (as instructed below) I go to applications>Adobe Creative Cloud and double click. It prompts me to login, it logs in and says there is an update, I click update and it prompts me to sign in with my password, I enter the same password and it doesn't take it. Also, the opm.db file is back in the OOBE folder. Im I launching Creative Cloud incorrectly?

    Close the Creative Cloud Desktop application.

    Navigate to the OOBE folder.

    Windows: :\Users\[user name]\AppData\Local\Adobe\OOBE

    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

    Delete the opm.db file.

    Launch Creative Cloud. Try signing in.


    Does password screen shake when you enter password?
    If yes, it is asking for your Mac password.

    Do not worry about opm file, Adobe recreates it when you try to sign in.

    1 reply

    G
    Ganesh_37734
    Participating Frequently
    November 28, 2014
    1. Close the Creative Cloud Desktop application.
    2. Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    3. Delete the opm.db file.
    4. Launch Creative Cloud. Try signing in.



    M
    ms2014bAuthor
    Participating Frequently
    November 29, 2014

    Hi,

    Thank you for your reply. I cant seem to find the opm.db file. I navigated to the OOBE file, with in that is a PDApp folder, then several other folders. I search in all of those but could not find the opm.db file. Also, the library file was not under Macintosh HD/users/mary/ it was Macintosh HD/library... and Macintosh HD/system/library... is that how it's supposed to be?

    Thanks in advance for your help with this!

    G
    Ganesh_37734
    Participating Frequently
    December 1, 2014

    Follow the instruction from below Adobe document to locate Library folder in User.

    Access hidden user library files | Mac OS 10.7 and later

    Sorry for delay.

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