Skip to main content
gd23854895
Participant
April 10, 2015
Answered

When installing Adobe Illustrator CS6, the Installer says "Your installation encountered errors" but error summary file lists 0 fatal errors, 0 errors, 0 warnings.

  • April 10, 2015
  • 2 replies
  • 3684 views

How should I proceed?

I'm running Windows 7.

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Look for the Exit Code 20 info....

    Installation and launch log errors | CS5, CS5.5, CS6, CC -

    https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

    Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

    2 replies

    Participant
    July 16, 2021

    Sure! Here it is:

     

    "Installation Failed

     

    Your installation encountered errors.

     

    The error summary file may help you identify the issue.

    <p><a href="https://amis.misa.vn/9691/phan-mem-crm-tot-nhat-cho-doanh-nghiep/"><u><strong>phần mềm crm</strong></u></a></p>
    Ned Murphy
    Legend
    April 10, 2015

    Can you copy/paste the entire error message?

    gd23854895
    Participant
    April 10, 2015

    Sure! Here it is:

    "Installation Failed

    Your installation encountered errors.

    The error summary file may help you identify the issue.

    More troubleshooting tips:

    1. Restart your computer.

    2. Exit all applications including startup items, virus checking and firewall software.

    3. Close this window and launch the installer again to reinstall your application.

    If the problems persist, please contact Customer Support for further assistance."

    I tried all three of the tips suggested in the troubleshooting.

    The error summary file says:

    "

    Exit Code: 20

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 0 error(s), 0 warning(s)

    -------------------------------------------------------------------------------------

    "

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    April 10, 2015

    Look for the Exit Code 20 info....

    Installation and launch log errors | CS5, CS5.5, CS6, CC -

    https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

    Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs