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Participant
May 15, 2021
Answered

When Installing, Creative Cloud Tries to Validate with a Strange Email Address

  • May 15, 2021
  • 1 reply
  • 303 views

I'm not really sure how to describe my issue - I get no error code and I have no idea what would be causing it, but when I'm installing Creative Cloud, after it has me enter in my email address to sign in, it seems to append some string of characters to the end of my email address and try to send an email there instead of to the adress I entered for verification. 

Of course, I don't receive that email and can't verify. 

 

Obviously, I don't know how to fix it. As I investigate further, any advise or tricks would be appreciated. 

This topic has been closed for replies.
Correct answer brittneyj38308360

Update - this is resolved; it did send the verification email. I just didn't see it. 

Either way, does anyone know what's going on with this - just for the record? 

 

Thanks,

1 reply

brittneyj38308360AuthorCorrect answer
Participant
May 15, 2021

Update - this is resolved; it did send the verification email. I just didn't see it. 

Either way, does anyone know what's going on with this - just for the record? 

 

Thanks,