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A
art_Bob
Participant
November 5, 2019
Answered

When or how can I install Creative Cloud Desktop app on Mac running OS 10.15.1?

  • November 5, 2019
  • 1 reply
  • 625 views
I would like to know how I can get the Creative Cloud Desktop app to work on Mac OS 10.15.1 without uninstalling all my other Adobe programs, thus losing my prefs and connections.
 Is Adobe planning a fix for the Creative Cloud Desktop? I HOPE.
This topic has been closed for replies.
Correct answer art_Bob

Thanks for getting back to me. In the meantime, I contacted support. Ashmi spent nearly 4 hours with me. finally enabling a re-install. While glad to have access to my probrams now, it is frustrating to have to re-do some preferences, etc. to get back to the prior smooth workflow I had built.

 

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 6, 2019

Art_bob what error are you currently facing?  What steps did you take, prior to upgrading to macOS 10.15, to prepare the computer?

 

For more information please see https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html.

    A
    art_BobAuthor
    Participant
    November 6, 2019

    Thanks Jeff. Currently I get no error message, a Creative Cloud Desktop app pops us chen I click on the app in my menu bar, frozem at 90%. However, if I recall correctly, when I tried to update Lightroom from my Adobe account on the web, an error came up as "P1."

     

    I did use the Log Collector Tool. Here's the link: 

    The following file has been uploaded on Adobe LogCollector Portal:

    File: AdobeLogs_20191105_182903_865-mac.zip

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