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January 3, 2016
Answered

When trying to download a book from my lending library, I get error message: error: check activation. What should i do now please?

  • January 3, 2016
  • 1 reply
  • 341 views

When trying to download a book from my lending library, I get an error message: error, check activation.  What should I do now please?

    This topic has been closed for replies.
    Correct answer Del Z

    Hi 7Philip1116,

    Are you using Adobe Digital Editions? If so, I suspect you may be experiencing one of the known activation errors. Often deactivating and reactivating (cmd-shift-D on Mac or ctrl-shift-D on Windows) will solve the issue. Step-by-step instructions as well as other possible solutions are available here: Activation errors

    If this is not a Digital Editions issue or if the above suggestions don't solve your issue, please reply with a few more details so we can better troubleshoot. What Adobe software are you using and on what kind of device/operating system? Can you provide a screenshot of the error? How to post a screenshot in the forum

    Best,

    Del

    1 reply

    Del Z
    Del ZCorrect answer
    Participating Frequently
    January 5, 2016

    Hi 7Philip1116,

    Are you using Adobe Digital Editions? If so, I suspect you may be experiencing one of the known activation errors. Often deactivating and reactivating (cmd-shift-D on Mac or ctrl-shift-D on Windows) will solve the issue. Step-by-step instructions as well as other possible solutions are available here: Activation errors

    If this is not a Digital Editions issue or if the above suggestions don't solve your issue, please reply with a few more details so we can better troubleshoot. What Adobe software are you using and on what kind of device/operating system? Can you provide a screenshot of the error? How to post a screenshot in the forum

    Best,

    Del