Where can I download Acrobat 9 Professional Extended

Question

I have tried to download my Acrobat 9 ProExtended on my new PS, and followed the procedure indicated by Adobe, however a message "invalid serial number" was displayed.

Needless to say I have checked and rechecked the serial number indicated in "my account" <Removed by Moderator>, registered on July 31, 2013, but the same message was displayed.

An attempt to solve the problem by talking to the "Adobe help" person a Mr. Kumar "using chat" was unsuccessful.

He directed me to the sales person who asked $200 for the downloaded version of Acrobat XI, but this price does not include CD with Acrobat XI version.

At this stage I realized that the message "invalid serial number" is just a lie. The number is correct, but Adobe decided to prevent owners of older versions of Acrobat

to download their program on a new computer.

The consequence is obvious, if you download Acrobat XI for $200 and your hard disc crashes two years from now, then you will not be able to download your Acrobat using your serial number,

and Adobe sales people will advise you to buy the next version of Acrobat for another $200 or probably more..

I understand that such decision has been taken by Adobe greedy sales managers, but I will try to find a competitor to Adobe that has a decent sales policy.

Ryszard Malewski

Jeffrey_A_Wright · Accepted Answer

Branching this to a separate discussion.

Ryszard Malewski please be aware that you are posting to a public forum. Since the time of your initial response your serial number and e-mail address were publicly available for anyone to view. I have edited your previous response to remove this personal information.

I am sorry that you are facing difficulty obtaining the installation files for Acrobat 9 Professional Extended. If you choose the download option at the time of purchase then the installation files will be available under your account at http://www.adobe.com/. You can find more details at Find a download link on Adobe.com.

If you ordered the installation files on a CD then you can copy the contents of the CD to a USB drive if your new PC does not contain an optical drive.

Finally you can download Acrobat 9 Professional at Download Acrobat products | 9, 8. I am not sure if this installer will work with an Acrobat 9 Professional Extended serial number. If you did choose to purchase Acrobat 9 Professional Extended on CD then I would highly recommend locating the CD for the proper installation files.

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