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Inspiring
September 19, 2018
Answered

Where can I see the dates i have added top ups to my account?

  • September 19, 2018
  • 2 replies
  • 765 views

I've been topping up my account with an extra 12 months plus 2 months plus 2 months. Where can I see the dates of these top ups so i can verify it has all gone through correctly?
Thank you

This topic has been closed for replies.
Correct answer Kanikas

Hi Adam,

I see you have an active Photography plan under the same ID as with forums. The next billing date for your plan is 24th Nov,2019.

Feel free to update the thread for any other questions.

Thanks

Kanika

2 replies

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
September 19, 2018

Hi Adam,

I see you have an active Photography plan under the same ID as with forums. The next billing date for your plan is 24th Nov,2019.

Feel free to update the thread for any other questions.

Thanks

Kanika

Inspiring
September 19, 2018

This doesn't answer my question but thanks to all for trying.
Adobe support on chat was terrible, really the worst attempt customer service I have ever encountered!
However the guys on the Adobe facebook page were really helpful and got me the answers as to the dates my top ups were added.
Thank you for offering your assistance everyone. This case is now resolved

Lively_perfection5E4C
Participant
August 8, 2019

If you know the answer could help out? I have the same problem

Abambo
Community Expert
Community Expert
September 19, 2018

Adobe.com->Manage my account->

ABAMBO | Hard- and Software Engineer | Photographer
Inspiring
September 19, 2018

That doesn't show the dates i added the top ups, it shows the Expire date. It isn't what I asked for, but thanks for answering.

Abambo
Community Expert
Community Expert
September 19, 2018

You get an e-mail when you buy additional options.

The expiry date should update accordingly.

ABAMBO | Hard- and Software Engineer | Photographer