Where I try to install Adobe pro 9 I receive a message my serial number is invalid

Forum|Forum|12 years ago
April 4, 2014
2 replies
299 views

I have an Adobe Pro 9 serial number. However when i try to install a full version of the software my serial number is invalid. I have checked with the agents in the Chat support and they told me to post my issue here. The Chat support agent told me that the serial number i'm having is a volume license. Please advise.

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Rajashree Bhattacharya

Legend

Hi Farid.zulkifli,

Welcome to Adobe Forum,

If the upgrade serial number is of Retail version & the previous qualifying serial number is of volume, then it is an incorrect upgrade path.

You will need to contact Adobe Support http://adobe.ly/yxj0t6 & get approval for re-serialization only when you have valid proof of purchase as per company guide lines. The discretion to re-serialize depends on the proof of purchase & concerned Team for approval.

Regards,

Rajshree

Jeffrey_A_Wright

Legend

There is a volume license installer version of the Acrobat 9 Installer. This has changed in later versions. Farid.Zulkifi the information provided by Kglad in message #1 should allow you to access your software. The site to download the volume license installer for Acrobat 9 Professional is https://licensing.adobe.com/.

If you continue to experience difficulties with the process then please utilize the link provided by Rajshree in message #2. You may need to be added as a contact in order to access the software.