Skip to main content
Participant
August 28, 2021
Question

Where is my photoshop plan? Desappeared?

  • August 28, 2021
  • 1 reply
  • 134 views

I got a new pc today, when I go to download my Photoshop, on my adobe account there is nothing, while on my email I am paying monthly (receipts). Please help! I have work to do. I am supposed to have a plan running properly.

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
Community Expert
August 28, 2021

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Participant
August 28, 2021

I'm austaunded. They chose to charge a tenant fee on us, I though the service would improve. I pay for it, but sais I don't have any plan. Hilarious Adobe. I will try finding a way to call them, but they hid the number in hell I suppose so no one can complain.