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Participant
November 24, 2022
Question

Where is support and why can I not use software I pay for. Error - reference code 213 -

  • November 24, 2022
  • 2 replies
  • 621 views

I cant open Photoshop, it makes me sign in, it starts then a window pops up saying reference code 213 and only the option to quit.

 

I am paying for this!!!!!!!!!!!!!!  The licencing on Adobe is so so so so aggressive, every time I move between my laptop and PC and mac I have to sign in multiple times and do 2 step authentication via email. Its so time consuming and so aggressive.  Now I cant log in with an error reference code 213.

 

When I go to the adobe website, it has a tiny tiny tiny link tucked away saying Talk to someone, when you click on it it takes you to an advertisment!!!!!! To buy adobe products. There is nowhere obvious to get help for a piece of software that has no delay or issue CHARGING my card every month.  

 

 

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
November 24, 2022

that's a keychain issue.

 

you should contact support per above, or 

 

 

use https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

John T Smith
Community Expert
Community Expert
November 24, 2022

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730