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Geoff the kiwi
Community Expert
Community Expert
September 20, 2019
Question

Where is the CC app forum?

  • September 20, 2019
  • 3 replies
  • 591 views

The CC app on Macbook keeps needing repair!!!

This has gone on for months with many updates

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    3 replies

    Geoff the kiwi
    Community Expert
    Community Expert
    September 20, 2019

    It is a Macbook Pro 2012 running current OS and no antivirus software at all!! This has been reported by many on the old forums too... 

    Any staff on this??

    Jeffrey_A_Wright
    Legend
    September 20, 2019
    Geoff_the_kiwi, you can find steps on how to resolve this error at https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html. What step are you utilizing to resolve the error? As Kglad has indicated if you find that the error continues to reemerge then it is likely due to security, anti-virus, anti-malware, or any software that is affecting the files stored on the drive. Please update this public forum discussion with the solution you use to resolve the error. If you would like direct assistance, including as to why the error reoccurs, then please contact our support team at https://helpx.adobe.com/contact.html. I will look forward to your update.
    kglad
    Community Expert
    Community Expert
    September 20, 2019

    this is it (at the moment).

     

    if your app has a problem needing repair, you fix it and it works for a while and then the same problem recurs, that indicates something on your computer (ex, antivirus, anti-malware, cleaner etc) is removing/sequestering needed files.

     

    without more info it's hard to say much more than that.