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U
ug_ffm2
Inspiring
November 10, 2020
Question

Where is the chat support option??

  • November 10, 2020
  • 2 replies
  • 468 views

I have an open support case,

but when I click on the "chat with support now" in that email,

or on the "Contact Us. Real help from real people. Start now" on a problem page here,

I only get to the support page with the three tiles on top and no way to initiate a chat!

I am signed in.

I’ve been going around in circles for hours now, and I don’t recall how I even could open up a support case earlier.

Does anyone have a deep link to a chat window?

Thank you in advance!

This topic has been closed for replies.

2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
November 10, 2020

See the screengrab of me testing it on Brave(Chromium based) and Firefox, works fine for me

https://www.dropbox.com/s/kmy4j3ioen79og7/screen%20recording%202020-11-10%20at%206.06.15%20pm.mov?dl=0

-Manan

-Manan
M
Community Expert
Manan JoshiCommunity Expert
Community Expert
November 10, 2020

Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon(circle with three dots) on the bottom right, and type AGENT to avoid bots and talk to a human. If you don't see the icon try changing your browser.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    U
    ug_ffm2Author
    Inspiring
    November 10, 2020

    Thanks Manan,

    but no chat icon shows up, neither in Firefox (with script blockers turned off) nor in vanilla Edge nor Chrome.

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