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Cathi2469122579su
Participant
October 21, 2025
Answered

Where is the download for Acrobat Pro?

  • October 21, 2025
  • 2 replies
  • 184 views

My computer crashed and hard drive is shot. I need to download my old Acrobat Pro, but I'm uncertain about the version. I found the 2017 download and it's not that one, but cannot find a link for the 2015 or 2012 versions (suspecting it is one of these). Where can I find links to these? THANKS

Correct answer Nancy OShea

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quote

"This serial number is already in use." 

By @Cathi2469122579su

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That means you've used up your activation limit. 

Unless you have access to a device on which Acrobat was previously installed, you can't deactivate from an old device.

Remote deactivation is not possible.
- https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html
- https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 22, 2025

Those old versions of Acrobat are End of Life. 

https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2017-reader-2017.html

 

Unless you have the original disks or downloads that came with your purchase, I don't know where you'll find them. 

For security & compatibility reasons, you should use supported versions of Acrobat.

 

MODERN OPTIONS:
==============
FREE Acrobat Reader
https://www.adobe.com/acrobat/pdf-reader.html

FREE Online PDF Editor
https://www.adobe.com/acrobat/online/pdf-editor.html\

Paid Acrobat (Standard, Pro or Studio)
https://www.adobe.com/acrobat/pricing/compare-versions.html

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 21, 2025

For serial number programs you may download only if you bought direct from Adobe
-Log in to your Adobe account and click this link https://account.adobe.com/products
--you do, of course, need to log in using the account you used for your purchase
--IF a download is available there will be a Download button under the program name

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Cathi2469122579suAuthor
Participant
October 21, 2025

Thanks. When I use the link you provided and enter the serial number, it says: "This serial number is already in use." Do I "de-register" it so I can use it on my replacement computer? And if so, how?

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 22, 2025

you can't deregister.  you need to use the account used to purchase/register.

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