Skip to main content
Cathi2469122579su
Participant
Oct 21, 2025 6:10 PM UTC
Answered

Where is the download for Acrobat Pro?

My computer crashed and hard drive is shot. I need to download my old Acrobat Pro, but I'm uncertain about the version. I found the 2017 download and it's not that one, but cannot find a link for the 2015 or 2012 versions (suspecting it is one of these). Where can I find links to these? THANKS

Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Oct 22, 2025 1:03 AM UTC

========

quote

"This serial number is already in use." 

By @Cathi2469122579su

==========

That means you've used up your activation limit. 

Unless you have access to a device on which Acrobat was previously installed, you can't deactivate from an old device.

Remote deactivation is not possible.
- https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html
- https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

Nancy O'Shea— Product User & Community Expert
View reply

5 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Oct 22, 2025 12:57 AM UTC

Those old versions of Acrobat are End of Life. 

https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2017-reader-2017.html

 

Unless you have the original disks or downloads that came with your purchase, I don't know where you'll find them. 

For security & compatibility reasons, you should use supported versions of Acrobat.

 

MODERN OPTIONS:
==============
FREE Acrobat Reader
https://www.adobe.com/acrobat/pdf-reader.html

FREE Online PDF Editor
https://www.adobe.com/acrobat/online/pdf-editor.html\

Paid Acrobat (Standard, Pro or Studio)
https://www.adobe.com/acrobat/pricing/compare-versions.html

Hope that helps.

 

Translate
Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Oct 21, 2025 9:49 PM UTC

For serial number programs you may download only if you bought direct from Adobe
-Log in to your Adobe account and click this link https://account.adobe.com/products
--you do, of course, need to log in using the account you used for your purchase
--IF a download is available there will be a Download button under the program name

Translate
Cathi2469122579suAuthor
Participant
Oct 21, 2025 11:58 PM UTC

Thanks. When I use the link you provided and enter the serial number, it says: "This serial number is already in use." Do I "de-register" it so I can use it on my replacement computer? And if so, how?

Translate
kglad
Community Expert
kgladCommunity Expert
Community Expert
Oct 22, 2025 12:40 AM UTC

you can't deregister.  you need to use the account used to purchase/register.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices