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kevinb57024961
Participant
December 11, 2015
Answered

where is the "my order" page

  • December 11, 2015
  • 4 replies
  • 4566 views

where is the "my order" page????????????????????????????

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi,

    Please login to your Adobe account and under the plans and products section you will be able to find the orders.

    Adobe ID

    Regards,

    Sheena

    4 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 18, 2022

    do you have a question @Art26664101ieqn?

    H
    haolko
    Participant
    October 20, 2019

    Order # ADB079903364 having problem downloading

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 18, 2022

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    or Twitter:
    https://twitter.com/AdobeCare


    T
    TC9999
    Participant
    July 3, 2019

    This answer stinks.  When I log in I do not see that Plan & Products in the heh bar.  I bought this product and cant' easily download it.  this is ridiculous.

    I see the following options:

    Creativity Design, Marketing, PDF  & E-sig, Bus Solutions & Support.

    I hope I have a decent answer in the moring.

    Beverley Gray
    Community Manager
    Beverley GrayCommunity Manager
    Community Manager
    July 3, 2019

    Hi TC

    If you have signed in to Adobe.com, you need to click the 'Manage Account' button:

    The interface has changed since the original reply on this thread, but you should find your purchase under the Plans tab > Order History

    Further details available here - Find downloaded apps and files

    Thanks

    Bev

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    December 11, 2015

    Hi,

    Please login to your Adobe account and under the plans and products section you will be able to find the orders.

    Adobe ID

    Regards,

    Sheena

    K
    ksmith7
    Participant
    June 16, 2018

    I am in my account but no Plans and Products link.  Help.

    T
    Test Screen Name
    Legend
    June 16, 2018

    Here's what I do. I wonder if you can tell us at what point it goes different for you.

    1. I go to https://www.adobe.com/

    2. I sign in if needed

    3. At the left side it shows my name and below that a button Manage Account, which I click

    4. I have to sign in again

    5. I see this (red shows were my name is) with a Plans and Products button to click on the grey toolbar (in the green ring)

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