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Happy Camper
Participant
May 11, 2012
Answered

Where is the serial number for Creative Cloud membership?

  • May 11, 2012
  • 15 replies
  • 127985 views

I looked at my order, my receipt and the email I received and nowhere is there a serial number for my Creative Cloud membership.  I was a pre-order, don't know if that screwed it up... how do I get the serial number?  Thanks.

This topic has been closed for replies.
Correct answer Happy Camper

The first thing I opened was Acrobat and it asked for a serial number.  Then I opened AfterEffects and it connected properly.  After that I could open everything without it asking for the serial number.  So it doesn't need the serial number in fact.  If you get the warning just try opening a different application until it connects and then go back to the other application and try again.

15 replies

Happy Camper
Happy CamperAuthorCorrect answer
Participant
May 11, 2012

The first thing I opened was Acrobat and it asked for a serial number.  Then I opened AfterEffects and it connected properly.  After that I could open everything without it asking for the serial number.  So it doesn't need the serial number in fact.  If you get the warning just try opening a different application until it connects and then go back to the other application and try again.

May 15, 2012

Sadly this workaround does not work for me.  I remain stuck in trial mode...and less than thrilled that no solution to the problem is available.

Jeffrey_A_Wright
Community Manager
Community Manager
May 15, 2012

PageSage I would recommend starting a different thread in the Creative Cloud Download & Install FAQ forum - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq.  If you can please describe in that thread your specific circumstances it should help us resolve your difficulties.

Participant
May 11, 2012

Same problem. When I log in with my adobe-id I'm asked to fill in my serial number...?

Participating Frequently
May 11, 2012

I installed Photoshop CS6 Extended with Application manager and when I opened it, it asked serial number?

Participant
May 11, 2012
Participant
May 11, 2012

@ Purplebob, some of us downloaded the trial and need a serial number to get access to all the features.

Participant
May 11, 2012

Yeah, I have the same problem! Wher's the serial number?