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Dean27218245p7fy
Participant
November 27, 2022
Question

Where to get Lightroom 9 or CC 2020 direct download links?

  • November 27, 2022
  • 3 replies
  • 6542 views

Adobe customer support says they can no longer provide Lightroom 9 or CC2020 direct download links, and directed me to the community forum to ask here.

The computer I have with enough storage to handle the volume of photos and videos can only be updated to ios High Sierra 10.13.

High Sierra is only compatable with Lightroom 9 or older. I tried Lightroom 8 (CC 2019) and it will not work with RAW files.

So I either need to figure out how to get Lightroom 9 or buy a new computer. 

Thanks for any help - 

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 27, 2022

    Start saving for a new computer.  Adobe no longer supports pre-Catalina Macs. And that may be changing soon as Ventura released last month.  

     

    Adobe expects all users to have current software, no more than 2 versions back.

     

    Before you purchase, make sure your new computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

    • Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2;
    • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

    -https://helpx.adobe.com/creative-cloud/system-requirements.html

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    A
    Anonymous
    November 28, 2022

    "Start saving for a new computer. Adobe no longer supports pre-Catalina Macs. And that may be changing soon as Ventura released last month. "

    Easier said than done.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 28, 2022

    @9215736 

     

    you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

     

    for versions prior to cc 2020, use prodesign tools.com*.

     

    for versions between cc 2019 and one previous version, contact adobe support for links.**

     

     

    *

    most adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

     

    follow the directions (esp, step 1)

    save the install file. it may not remain online.

    thank jim @ prodesigntools.com

     

     

    **

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

     

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

     

    p.p.s. you can also use twitter to tweet @AdobeCare

     

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

    A
    Anonymous
    November 27, 2022

    I am having the same problem with a MacOS 10.13.6 and High Sierra and not being able to install a newer than Classic 9 version. Some time back I had a subscription but I had to give it up because of my old system. Actually it's quite weird and customer-unfriendly of Adobe to just excluding customers who had installed their software who as a result of Adobe's policy were not able to upgrade their software. I would have appreciated it if Adobe had offered an alternative for users with an older version of the required OS software. Working with my photos has become impossibel for me now. What a shame!.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 27, 2022

    your  only options for valid adobe install files are prodesigntools and adobe support. and prodesigntools has nothing later than. cc 2019.

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 27, 2022

    lr 9 might be available from prodesigntools.com*, but cc 2029 you have to get from adobe support. ie, try another agent.

     

    *
    adobe download links prior to cc 2020 are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

     

     

     

    follow the directions (esp, step 1)

    save the install file.  it may not remain online.

    thank jim @ prodesigntools.com

     

      D
      Dean27218245p7fyAuthor
      Participant
      November 27, 2022

      I already tried prodesigntools and found the 2019 download links (contains Lightroom 8). The website doesn't have the links for 2020 unfortunately - it has come up in the comments a few times and someone from the website has replied. I have tried twice with adobe chat, but may try again. Thanks for the reply

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