Participant

Answered

wheres your complaints contact info

Forum|Forum|7 years ago
September 3, 2018
3 replies
543 views

how stupid not to have an email would u like everyone to openly complain

the problem is i wanted to cancel my trial as to no get charged ADB-3501293-G9W8

rini took 15 minutes to say it will cancel its self

why did it take 15 minutes really? u would think done in 2 minutes

please cancel

ok look up account done

15 minutes seriously?

This topic has been closed for replies.

Correct answer twaritar3263062

Moving to Adobe Creative Cloud

Hi Andrew,

Sorry to hear about the poor experience you had.

I have checked your account details and noticed that you had signed up for a free trial of Acrobat Pro which expires after the completion of 7 days. There is no other active subscription under your Adobe ID shared in the forums.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

andrewo39758485Author

Participant

so how come u stole my money off me after i canceled my account

9 days after i have to contact u again

dam theives

andrewo39758485Author

Participant

as it turns out Rini said she canceled it
she didnt

so i get charged even though it says i have canceled the trail
she must of 'forgot' to cancel the direct debit

maybe is she wasnt dealing with 6 others as abamo suggested she could of done her job correctly and canceled there would be no reason for me to be still be waisting my time on here

Abambo

Community Expert

andrewo39758485 wrote
as it turns out Rini said she canceled it
she didnt

Did you solve now the problem?

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

andrewo39758485 wrote
why did it take 15 minutes really? u would think done in 2 minutes

May be the agent needed to check something, maybe he was doing support with several users at the same time. You got a qualified answer. Why complaining?

ABAMBO | Hard- and Software Engineer | Photographer

twaritar3263062Correct answer

Participating Frequently

Moving to Adobe Creative Cloud

Hi Andrew,

Sorry to hear about the poor experience you had.

I have checked your account details and noticed that you had signed up for a free trial of Acrobat Pro which expires after the completion of 7 days. There is no other active subscription under your Adobe ID shared in the forums.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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