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department12408
Participant
May 18, 2016
Answered

Which OOBE file/directory is targetted

  • May 18, 2016
  • 1 reply
  • 740 views

Hi,

What is in the OOBE folder, I have read another post to delete it.  My CC will not start now after using it for a few months.  Also, would someone please tell me about the cleaner tool and where to find it?

Thanks

Tim

This topic has been closed for replies.
Correct answer Atul_Saini

Branched to a new discussion.

Hi Tim,

Here are some steps that I would recommend in case Creative Cloud is not launching now.

1. Close all the following processes and relaunch Creative Cloud.

  • CreativeCloud
  • Adobe CEF Helper`
  • Adobe Desktop Service
  • AdobeIPCBroker
  • Creative Cloud
  • Adobe Installer
  • AdobeUpdateDaemon
  • AdobeServiceInstaller
  • AAM Update Notifier
  • CCLibrary
  • node
  • Core Sync

If that doesn't help please remove Creative Cloud app and reinstall it.

To remove Creative Cloud app:

  1. Creative Cloud Help | Uninstall the Creative Cloud desktop app
  2. https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

To Install Creative Cloud app- Download and install Adobe Creative Cloud apps

You are welcome to update this discussion in case you need further assistance, we would request you to share your OS version so that we may assist you appropriately going forward.

Thanks.

1 reply

Atul_Saini
Atul_SainiCorrect answer
Legend
May 25, 2016

Branched to a new discussion.

Hi Tim,

Here are some steps that I would recommend in case Creative Cloud is not launching now.

1. Close all the following processes and relaunch Creative Cloud.

  • CreativeCloud
  • Adobe CEF Helper`
  • Adobe Desktop Service
  • AdobeIPCBroker
  • Creative Cloud
  • Adobe Installer
  • AdobeUpdateDaemon
  • AdobeServiceInstaller
  • AAM Update Notifier
  • CCLibrary
  • node
  • Core Sync

If that doesn't help please remove Creative Cloud app and reinstall it.

To remove Creative Cloud app:

  1. Creative Cloud Help | Uninstall the Creative Cloud desktop app
  2. https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

To Install Creative Cloud app- Download and install Adobe Creative Cloud apps

You are welcome to update this discussion in case you need further assistance, we would request you to share your OS version so that we may assist you appropriately going forward.

Thanks.

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