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Inspiring
July 15, 2013
Question

Which OOBE file/directory is targetted

  • July 15, 2013
  • 2 replies
  • 17458 views

Running win7 64 bit

I joined CC maybe 6-8 mnth ago and now having problems re-installing the darn Desktop tool.  Even though It was installed and running yesterday. Now, I'm having problems re-installing it

There was a sort of recipe posted in bits and pieces here and other adobe forums that involved:

1) deleting a specific file/directory (not sure which)

2) Run the clean up tool

3) attempt installing the CC desktop tool again

I've seen posts describing certain specfic files that need to be removed when cleaning up for another attempt at installing cc_desktop.

At least one post mentions that user needs to rename the OOBE directory Before running the clean up tool

Now having trouble finding those posts with the exact paths... and I have found at least five directories named OOBE.

./Program Files (x86)/Ask.com/assets/oobe
./Program Files (x86)/Common Files/Adobe/OOBE
./Users/harry/AppData/Local/Adobe/OOBE
./Windows/System32/oobe
./Windows/SysWOW64/oobe

One at: C:\Program Files (x86)\Common Files\Adobe\OOBE.  Seems to have more under it but then I don't find anything similar for 64 bit stuff under Program Files [without (x86)]

And finally one in my user account space: C:\Users\harry\AppData\Local\Adobe\OOBE


Can anyone shed light on which directories are supposed to be deleted?

This topic has been closed for replies.

2 replies

Participant
November 28, 2013

On Win 8 64 bit I solved the problem by finding and renaming the folder here:

C:\Users\<username>\AppData\Local\Adobe, with showing hidden files turned on.

David__B
Adobe Employee
Adobe Employee
July 16, 2013

Hi Harry,

The correct directory on a Windows 7/8 64-bit system to is this one

C:\Program Files (x86)\Common Files\Adobe\OOBE

On a 32-bit OS its just C:\Program Files\Common Files\Adobe\OOBE

When using the cleaner tool you can remove just the Creative Cloud app by choosing option 3 and then 1

-Dave