Skip to main content
S
Sennamonster
Participant
September 15, 2017
Answered

while trying to update CS5, I am told "this serial # is not for a qualifying product". how can i get my updates?

  • September 15, 2017
  • 1 reply
  • 283 views

How can I get my updates? I am legit.

trying to get updates, i am told "this serial # is not for a qualifying product.

HELP ME

    This topic has been closed for replies.
    Correct answer kglad

    you can purchase a cc subscription (but you don't qualify for upgrade pricing), https://creative.adobe.com/plans

    otherwise, you need both your cs5 and cs4 serial numbers.  you have 3 ways to recover your serial numbers.

    1.  if you purchased from or registered with adobe, check your account (using the same adobe id used to purchase/register), , https://accounts.adobe.com/

    2.  if you purchased a hard copy/box/cd etc, Find your serial number

    3.  if an adobe program is currently installed and activated, you can recover the serial number

    windows: http://www.belarc.com/free_download.html

    mac:  https://mac-product-key-finder.com/

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 15, 2017

    your cs5 license is for an upgrade version.

    when starting your installation your prompted for your cs5 serial number.  when the installer fails to find a qualifying product (ie, previous version like cs4) installed, you will be presented with a dropdown of possible qualifying products.  select the one you own.  you will then be asked to enter the qualifying products serial number.

    enter the correct number at the correct time and installation will proceed.

    http://www.adobe.com/downloads/updates/

    S
    SennamonsterAuthor
    Participant
    September 15, 2017

    More to the problem. After reading your response, there is more.

    new computer.lost cs4. i had to download cs5 from internet after jumping through hoops cs5 is loaded. however ido not have any qualiying # left. can i get upgrade?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 15, 2017

    you can purchase a cc subscription (but you don't qualify for upgrade pricing), https://creative.adobe.com/plans

    otherwise, you need both your cs5 and cs4 serial numbers.  you have 3 ways to recover your serial numbers.

    1.  if you purchased from or registered with adobe, check your account (using the same adobe id used to purchase/register), , https://accounts.adobe.com/

    2.  if you purchased a hard copy/box/cd etc, Find your serial number

    3.  if an adobe program is currently installed and activated, you can recover the serial number

    windows: http://www.belarc.com/free_download.html

    mac:  https://mac-product-key-finder.com/

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices