white flashing empty login screen prevents using any app

Question

I'm a CC paying customer that can not acces any of the latest apps. Tech support advised me to use the 2017 CC apps instead. I think this is not normal to have customers pay for apps they cant use. It's a white flashing popup size screen that prevents the apps from being used. It's really frustrating that you have the software and pay for it but you cant use it.

Somebody from a tech support logged in clicked around a bit and told me i should use the older versions.

is there a timeframe when it will all work again?

jassy-ams · Accepted Answer

reset your preferences for photoshop and see if that fixes the problem with photoshop

https://forums.adobe.com/thread/375776

thank you for the help, i really appreciate your efforts. I have reinstalled windows and all is fine again!

kglad · Answer

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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