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L
LotteTjoeng
Participant
March 5, 2020
Question

White screen preventing me from starting anything in the suite

  • March 5, 2020
  • 3 replies
  • 540 views

HI, after upgrading, a white screen is preventing me from starting anything in the suite. ANy thoughts?

    This topic has been closed for replies.

    3 replies

    J
    jitendrak82184112
    Participating Frequently
    March 7, 2020

    Rename the opm.db file.

    1. Close the Creative Cloud application if it's running.
    2. Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
      Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    3. Rename the opm.db file to opm_old.db
    4. Launch Creative Cloud
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 5, 2020

    BLANK Cloud Screen https://community.adobe.com/t5/Get-Started/Cloud-Desktop-App-is-blank/td-p/5316273
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

    fabbui
    fabbui
    Inspiring
    March 5, 2020

    Thanks fo rthe update. I tried the 2 tips you suggested but the issue remains. On the second tip. I did not have any special character in my profile and I still updated it (overwrite and save)  but no changes

     

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    March 5, 2020

    Please take a look here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

     

    If this doesn't help we need more information about your system.

    Which operating system do you use?

    Which version of Adobe programs do you use?

    Please post the exact version not only phrases like "newest" or "actual" or so.

    Do you get an error message? If yes please post the exact message.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    fabbui
    fabbui
    Inspiring
    March 5, 2020

    Thanks for the update. I tried the steps above. 

     

    Download the uninstaller. Uninstall the creative cloud app 

    Download the installer -> Install the creative cloud

     

    At the installer completion I get the message There was an error with the adobe creative cloud  > Repair ?   

    I had the same message before , I click on repair and it repeats the same issue 

    closed the installer. closed the adobe creative cloud 

    Opened the cretaive cloud once more. 

    Blank window.

     

    This is windows 10. I use the adobe cc  apps with autoupdate on. Can't check the version for the creative cloud but I just tried uninstalling and re installing the latest one. No changes

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